> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.xobin.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What are the steps to follow on getting an error during the Xobin test?

For general queries, refer to the Candidate FAQs for reference.

**Issue 1: Technical Error on the Test Interface**
If you encounter the screen below, follow these steps in order to resolve the issue and continue with your test.

![](https://storage.crisp.chat/users/helpdesk/website/d48615b0c54f4000/image-25_u4cc4s.png)

* **Hard refresh** the page. This will not affect any of your previously filled responses.
* **Switch to a different browser**. Chrome, Mozilla Firefox, and Microsoft Edge are recommended.
* **Switch your network connection**. Try switching from Wi-Fi to a mobile hotspot, or vice versa, and then refresh the page.
* **Check your device**. Ensure your operating system is up to date and that your camera and microphone are functioning correctly.
* **Switch devices** if necessary. If there is a hardware issue and your system is not compatible with the proctored test, switch to a different device.

||| Do not close the tab under any circumstances, as it may affect your test progress.

| Try opening the test link in an **Incognito window** (Ctrl + Shift + N).
| **Disable any plugins, antivirus software, firewalls, and browser extensions** before taking the test. Xobin may automatically detect these and abandon your test session.

**Issue 2: Timezone Error**
If you encounter the screen below, your system's timezone needs to be corrected.

![](https://storage.crisp.chat/users/helpdesk/website/d48615b0c54f4000/image_ycttca.png)
**Windows**
* Go to **Settings** > **Time & language** > **Date & time**.
* Toggle **Set time zone automatically** to **Off**.
* Select your desired region from the **Time zone** dropdown menu.
* Click **Sync now** to refresh the clock.

![](https://storage.crisp.chat/users/helpdesk/website/d48615b0c54f4000/image_3tcgq5.png)
###### macOS
1. Go to **Apple Menu ()** > **System Settings** > **General** > **Date & Time**.
2. Turn **off** "Set time zone automatically using your current location."
3. Click **Set...** (or the text box) next to **Closest city**.
4. Type and select a city in your target time zone.

![](https://storage.crisp.chat/users/helpdesk/website/d48615b0c54f4000/screenshot-2022-08-22-at-35352_172zdm2.png)